Towing Operations Manager

Ferra's Automotive Services Inc.



Pittsburgh, Pennsylvania, United States


Job Type



Job Overview

Ferra's Automotive Services, serving the great people of Allegheny County for the last 70 years, is hiring a Towing Operations Manager. The Towing Operations Manager is in charge of all activities of a 10 person towing department and a 15 truck fleet to ensure efficient operations, profitability, and high customer satisfaction scores.

Ferra’s Automotive Services provides complete auto & truck diagnostic, general repair, maintenance, body repair, wreck rebuilding and refinishing / painting, state and emission inspection, 24 hour light and heavy duty road service, towing and recovery service.


Key Responsibilities

Overall, the Operations Towing Manager will supervise 10 drivers to support 24/7/365 towing services with a fleet of 15 tow trucks.

Specifically, he/she will:

- Guide and direct the activities of all towing staff to ensure optimal productivity and efficiency.

- Manage all aspects of day-to-day towing operations including: screening and dispatching calls, customer acquisition and retention, driver hiring, performance tracking, and scheduling of a 24/7 operation.

- Build and maintain positive work relationships with customers to create a rapport that fosters patronage and generates revenue.


Minimum Requirements

- Applicant must have 2 years or proof of adequate experience in the automotive / truck fleet and - or road-service towing industry.

- Availability 24/7.

- Strong computer literacy and office function skills

- Must be outgoing, self-motivated, goal-oriented person.


Ideal Candidate

- 5-10 years of experience in the automotive / truck road-service towing industry.

- Strong managerial skills.


Additional Highlights

Benefit package includes:

- paid uniforms
- vacation - holiday- sick leave
- family hospitalization / dental
- credit union
- yearly performance bonus and salary increase consideration